FAQ
Code of Conduct
Shelter Brewing Company is committed to providing a welcoming and safe environment for everyone. We have a zero-tolerance policy on hateful, sexist, racist, homophobic, and transphobic actions or speech, as well as unwanted sexual conduct or harassments.
Any harmful acts such as violence, intimidation, bullying, theft, etc. are prohibited and will result in removal from the premises.
We reserve the right to remove and/or ban any patron from our establishment.
reservations
We are now accepting reservation for groups of 6 to 16.
Follow the link to submit a reservation request.
Your reservation is not confirmed until you receive a confirmation email.
Please note, all reservations are for our dining room only. We do not accept reservations for our patio, however if a table is available upon arrival we would be more than happy to seat you there.
Please let us know if you are running late, we will hold your reserved table for a 15 minute grace period before we open it up for walk-ins.
All reservations are for 2 hour time slots, if you would like a longer time slot please note that in your request.
For parties of 6 or more gratuity will be included on the bill, for parties of more than 16 please contact us at reservations@shelterbrewing.ca
We are a 19+ establishment please make sure all guests have valid government issued picture ID.
minors
We are a 19+ establishment
Minors welcome until 7pm and must be accompanied by a parent or a legal guardian.
All patrons must have 2 valid pieces of physical I.D. on them. You will be asked to leave our establishment if you are unable to provide valid I.D.
private bookings
Please inquire at sarah@shelterbrewing.ca
Dylan & cam’s
Takeout is available for order in person only from our taproom from 3pm to 9:30pm Tuesday through Saturday and 4pm to 9pm Sunday.
Please note we do not take orders over the phone.
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See Dylan and Cam’s menu.
Last call for kitchen between 9:30pm - 9:45pm daily
For all catering or food inquires please email Dylan & Cam’s at dylanandcams@gmail.com
Beer To-go
We do not offer growler fills. Our beers are available in 473ml and 355ml cans from our beer to-go fridge.
Please note we are a nano brewery and not a large production brewery and there may be times that not all our beers are available to-go.
Online ORDERS
All merchandise and beer to-go purchased through our website is available for PICK UP ONLY. We do not ship or deliver.
Online orders must be picked up within one week.
Gift Cards
Squarespace gift cards purchased through our website can be used both online and in our taproom. These gift cards come with their own unique code which can be used towards online merchandise and beer to-go, or in person from our taproom.
Physical gift cards are available from our taproom and can be used in person only and are not able to be used on our website.
return policy
We do not accept returns on beer to go.
In the case of a product defect please email us at info@shelterbrewing.ca
Merchandise can be exchanged for another size/style OR we will issue a gift card for the total/difference.
Glassware, and headwear are final sale.
Pet Policy
OUR PATIO IS DOG FRIENDLY
KEEP THEM CLOSE - Dogs must be kept on a short leash at all times, and cannot be under foot of staff or guests
PUPS ON THE FLOOR - Dogs are not permitted on tables or seating
3 BARK RULE - More than 3 barks and you’re out
NO AGGRESSIVE BEHAVIOUR - You and your pup will be asked to leave at any sign of aggression towards people or other dogs
DISHWARE IS FOR PEOPLE NOT PUPS - We will be happy to bring a water dish and treat out for your pup
NO DOGS IN THE TAPROOM - Outside only, dogs are not allowed inside the taproom at any time
CLEAN UP - Owners will be responsible for the clean-up of any mess made by their pups, doggie bags available